You have the right to return the goods within 14 days of receiving the shipment, provided it shows no signs of use or washing and has the original tag.

Please send it back to us to the following address:

Sylwia Luks
al. Niepodległości 804B/2
81-805 Sopot

along with the return form that can be downloaded at the bottom of the Terms & Conditions page.

As soon as we receive your package, we will refund the funds to the account provided.

Yes, of course, you have the right to exchange the goods within 14 days of receiving the shipment, if it has no signs of use or washing and has the original tag.

Please send it back to us to the following address:

Sylwia Luks
al. Niepodległości 804B/2
81-805 Sopot

along with the exchange form that can be downloaded at the bottom of the Terms & Conditions page.

When you send us the goods along with the exchange form, order the correct product. As soon as we receive your package, we will refund the funds to the account provided. In the meantime, we will be preparing your second - proper - order.

We invite you to pick up at our Atelier Luks & Pop-Up Store in Sopot, Haffnera Street No. 42 every day from Monday to Friday between 10 am and 6 pm.

According to the information presented on our website, the standard order processing time is 10-14 days until the shipment, because all our products are sewn in a special order. In more cases we manager to send the products faster but it is not always possible, especially when we have a lot of orders. We can assure you that we are still working on the shortest delivery time and we are constantly developing to fulfil your expectations. As soon as your order is ready, you will receive an e-mail from us.

You can find all information about the size charthere. Check how to measure your head circumference in our video tutorial and choose the right size for yourself or your loved ones. Remember that you can play with the bow on the turban- it will allow you to "flatten" or deepen the turban.

To see how to measure your head circumference watch ourtutorial and choose the right size for yourself or your loved ones. Remember that you can play with the bow on the turban- it will allow you to "flatten" or deepen the turban.

If this has happened, you can transfer the amount due directly to our account: Bank name: mBank S.A. IBAN: PL 98 1140 2004 0000 3512 0727 1218 BIC / SWIFT: BREXPLPWMBK SORT CODE: 11402004 Recipient: Marcin Luks Make sure to include your order number in the transfer title.

We accept credit cards and Stripe payments.

If you need our products in a shorter time than our standard delivery time of 10-14 days, write us an e-mail at  kontakt@looks-by-luks.pl and ask if there is such a possibility. If so, we will write back and give your order the appropriate priority.

All sizes available at the website mean the amount of the material we have in the storehouse and from which we are able to sew the product. Please send us an e-mail to kontakt@looks-by-luks.pl about what size you are interested in. We will text you back if we can put it through the system. If we do not have enough material to sew the product, the waiting time will get longer. We cannot be sure if our provider has got the material, which we should have order first.

Of course. If the first order has not been sent to you (you have not received an email with the information that your order has been sent), please write a comment in your second order to combine it with the first one. Please give its number.

Certainly. Send us an email at kontakt@looks-by-luks.pl with the information that you want to replace the product(s). We will check if the product is in stock in the store and let you know if we were able to swap it. If there was an overpayment on your part, we will of course refund it. If you ordered a more expensive product, we will ask you to pay the difference by making a transfer to the account:

Marcin Luks
61 1140 2004 0000 3302 7825 7974

Including your order number in the transfer title, with the note "additional payment to the order number ____".